Cloudtop Studios Terms of Service
**Last updated:** May 31, 2026
**Effective:** Date of publication on Cloudtopstudios.com
Welcome to **Cloudtop Studios**. These Terms of Service ("Terms") are a legal agreement between you ("you," "your," "Parent") and **Cloudtop Studios** ("Cloudtop," "we," "us," or "our") governing your use of **Cloudtopstudios.com** and any related apps, software, and features (collectively, the "Service").
**By creating a Cloudtop account, clicking "I agree," or using the Service, you agree to these Terms and our [Privacy Policy](/privacy).** If you do not agree, do not create an account and do not use the Service.
**Please read Section 12 (Arbitration and Class Action Waiver) carefully. It affects your legal rights.**
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1. Eligibility
- You must be at least 18 years old and the parent or legal guardian of any child for whom you create a Kid profile.
- The Service is offered only to residents of the United States. By using the Service you represent that you reside in the United States.
- One Parent account per household. Sharing your password with anyone outside your household is not permitted.
2. The Service
Cloudtop provides a paid, on-demand streaming service of original animated films and shorts created by Cloudtop or licensed to Cloudtop. Membership entitles you to stream the content available in the catalog from time to time on supported devices. The catalog changes; some titles will be added and some removed.
We may add, remove, or change features at any time, but we will not materially reduce paid features during a paid period without giving you notice and a chance to cancel for a prorated refund.
3. Account and security
- You are responsible for keeping your login credentials confidential and for all activity under your account.
- You are responsible for the conduct of every Kid profile under your account; the Kid uses the Service under your supervision.
- Notify us at **support@cloudtopstudios.com** if you believe your account has been accessed without authorization.
4. Membership and billing
4.1 Membership pricing
- **Standard membership:** **$19.99 USD per month**, billed monthly to the payment method on file.
- We may add additional tiers in the future. Any change to the price of your existing membership will be communicated to you by email at least 30 days before it takes effect, and you may cancel without penalty before the new price takes effect.
4.2 Recurring monthly billing — auto-renewal
**Cloudtop is a recurring subscription service.** When you start a membership, you authorize Cloudtop and our payment processor (Stripe) to charge your payment method on file the membership fee each billing period until you cancel. **Your subscription automatically renews at the end of each billing period at the then-current price unless you cancel before the renewal date.** You can cancel at any time (see Section 4.5).
4.3 First-1,000 free-year promotion ("Free Year Offer")
For the first 1,000 accounts that sign up using the Free Year Offer:
- **You will not be charged the monthly membership fee for the first 12 months of your membership** ("Free Year").
- **You must provide a valid payment method at sign-up** to enroll in the Free Year Offer.
- **At the end of the Free Year, your subscription will automatically convert to a paid monthly subscription at the then-current standard rate (currently $19.99/month) and your payment method on file will be charged each month thereafter, until you cancel.**
- **You will receive an email reminder at least 7 days before the first paid charge** so that you can cancel before being billed if you no longer want the Service.
- **You can cancel at any time during the Free Year or afterward** through the parent dashboard or by emailing **support@cloudtopstudios.com**. **If you cancel before the end of the Free Year, you will not be charged.**
- The Free Year Offer is available only to first-time Cloudtop accounts that sign up while the offer is open. One Free Year per household. We may end the offer at any time.
By accepting the Free Year Offer at sign-up you are giving your **separate affirmative consent to the automatic renewal feature** described above. We will retain a record of your consent for at least three years.
4.4 Renewal reminders
In addition to the Free Year reminder described in Section 4.3, we will send you a renewal reminder by email **at least 7 days before any price increase** takes effect.
4.5 Cancellation (click-to-cancel)
You can cancel your membership **at any time** in either of these two ways, and cancellation is **at least as easy as sign-up**:
1. **Inside the Service** — sign in to the parent dashboard and click "Cancel membership." Cancellation takes effect immediately and you will not be charged for any future period.
2. **By email** — send a cancellation request to **support@cloudtopstudios.com** from the email address on your account. We will confirm cancellation within one business day and stop future charges.
You will continue to have access to the Service through the end of the period you have already paid for, after which your access will end. We do not require you to provide a reason for cancelling, speak to a representative, navigate a retention flow, or take any additional step beyond the click or email described above.
4.6 Refunds
Memberships are non-refundable except as required by law or as described below:
- If we cancel your membership for our convenience (other than for breach of these Terms), we will refund the unused portion of any pre-paid period on a pro-rated basis.
- If you cancel during the Free Year Offer, you will not be charged anything, so no refund is needed.
- If we change the Service in a way that materially reduces the paid features during a paid period (see Section 2), we will offer a pro-rated refund of the affected period.
State law in some places (including California) may give you additional refund rights. Nothing in these Terms limits any non-waivable consumer rights you have under law.
5. Acceptable use
You agree not to:
- Share your password or account credentials with anyone outside your household.
- Use the Service for any purpose other than personal, non-commercial entertainment for your household.
- Copy, record, download (other than via offline-viewing features we provide), redistribute, or publicly perform any content from the Service.
- Remove, modify, or work around any digital rights management or technical protection measure.
- Use bots, scrapers, or automated tools to access the Service.
- Reverse engineer, decompile, or attempt to extract source code from the Service.
- Use the Service to violate any law, infringe any third party's rights, or transmit malware.
- Attempt to gain unauthorized access to the Service, other accounts, or our systems.
We may suspend or terminate your account if we believe you have violated this section.
6. Kid profiles and parental supervision
- Kid profiles are tools provided to you to organize your household's use of the Service. **The Parent remains the contracting party and is responsible for the Kid's use of the Service.**
- A Kid profile cannot send messages, post content, communicate with other users, or make purchases. There is no chat, no comments, and no user-generated content on the Service.
- You are responsible for selecting appropriate age-band settings and supervising your Kid's use of the Service.
- See our [Privacy Policy](/privacy) for what we collect and how we use information related to Kid profiles.
7. Cloudtop content and license
All content available on the Service, including animated films, shorts, trailers, audio, music, characters, artwork, scripts, software, and text, is owned by Cloudtop or licensed to Cloudtop and is protected by copyright, trademark, and other intellectual property laws.
Subject to your compliance with these Terms and your active paid membership (or active Free Year enrollment), we grant you a **limited, non-exclusive, non-transferable, revocable license** to stream the content available in the catalog for personal, non-commercial use within your household, on supported devices, while your membership is active.
You are not granted any other rights in the content. All other rights are reserved by Cloudtop or its licensors.
The Cloudtop name, the Cloudtop Studios logo, and the names of original Cloudtop characters and series are trademarks of Cloudtop. You may not use them without our prior written permission.
8. User content
The Service does not currently allow you to post, upload, or transmit your own content. If we add features that allow user content in the future, additional terms will apply and we will give you notice.
9. Copyright complaints (DMCA)
If you believe content on the Service infringes your copyright, send a notice that complies with 17 U.S.C. § 512(c) to our designated agent:
**Cloudtop Studios — Copyright Agent**
Email: **dmca@cloudtopstudios.com**
Your notice must include: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and information sufficient to locate it; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner.
10. Disclaimers
THE SERVICE AND ALL CONTENT ARE PROVIDED **"AS IS" AND "AS AVAILABLE,"** WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, CLOUDTOP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
Some jurisdictions do not allow the disclaimer of implied warranties; in those jurisdictions, the disclaimer above applies only to the extent permitted by law.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CLOUDTOP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SERVICE.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) **THE AMOUNT YOU PAID TO CLOUDTOP IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM** OR (B) **$100**.
Some jurisdictions do not allow these limitations; in those jurisdictions, the limits apply only to the extent permitted by law.
Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot be excluded under applicable law (including, where applicable, liability for gross negligence or for death or personal injury caused by negligence).
12. Dispute resolution — informal resolution, arbitration, and class action waiver
**Please read this section carefully. It affects your legal rights.**
12.1 Informal resolution first
Before filing any formal claim, you agree to first contact us at **legal@cloudtopstudios.com** with a written description of the dispute and your proposed resolution, and to give us 30 days to respond. Most concerns can be resolved this way.
12.2 Binding individual arbitration
If we are unable to resolve a dispute informally within 30 days, any dispute between you and Cloudtop arising out of or relating to these Terms or the Service will be resolved through **final, binding, individual arbitration** administered by **JAMS** under the JAMS Streamlined Arbitration Rules, except as set out below. The arbitration will take place in the U.S. county where you reside or, at your election, by videoconference or telephone. The arbitrator may award the same individual remedies that a court could. Judgment on the award may be entered in any court of competent jurisdiction.
12.3 Class action waiver
**You and Cloudtop each agree that any claim will be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative action.** The arbitrator may not consolidate or combine claims of more than one person without the consent of all affected parties. If a court decides that this class waiver is unenforceable as to a particular claim, that claim will be brought in court, not arbitration, but all other claims subject to this section will remain in arbitration.
12.4 Carve-outs
The arbitration agreement does not apply to: (a) small-claims-court actions for claims that qualify, brought in the consumer's home jurisdiction; (b) actions to enjoin or stop intellectual property infringement; or (c) any claim that cannot be required to be arbitrated under applicable law.
12.5 Opt-out of arbitration
You may opt out of the arbitration agreement in Section 12.2 and 12.3 within 30 days of first creating your Cloudtop account by emailing **legal@cloudtopstudios.com** with the subject "Arbitration Opt-Out" and your account email. If you opt out, Section 14 (Governing Law and Venue) governs.
13. Termination
You may terminate your account at any time by following Section 4.5.
We may suspend or terminate your account if you violate these Terms, if your payment method fails after a reasonable opportunity to update it, if you misuse the Service, or if we are required by law. If we terminate your account other than for breach of these Terms, we will pro-rate any refund of pre-paid amounts.
Sections that by their nature should survive termination — including the limitation of liability, indemnification, intellectual property, dispute resolution, and these miscellaneous provisions — will survive termination.
14. Governing law and venue
These Terms are governed by the laws of the **State of California**, without regard to conflict-of-laws principles. To the extent any claim is not subject to arbitration under Section 12, you and Cloudtop agree that the exclusive venue will be the state and federal courts located in **San Francisco County, California**, and each party consents to the personal jurisdiction of those courts.
If you reside in a state whose consumer-protection law gives you the right to bring an action in your home jurisdiction and that right cannot be waived, this Section does not limit that right.
15. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent version. We will notify Parents by email at least 30 days before any material changes take effect, and continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you may cancel under Section 4.5.
16. Miscellaneous
- **Entire agreement.** These Terms and our [Privacy Policy](/privacy) are the entire agreement between you and Cloudtop about the Service and supersede any prior agreements.
- **No assignment by you; assignment by us.** You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
- **Severability.** If any provision of these Terms is unenforceable, the remaining provisions will remain in effect.
- **No waiver.** Our failure to enforce any provision is not a waiver of our right to do so later.
- **Notices to you** may be given by email to the address on your account or by posting on the Service.
- **Notices to us** should be sent to **legal@cloudtopstudios.com**.
17. Contact
Cloudtop Studios
Email: **legal@cloudtopstudios.com**
Support: **support@cloudtopstudios.com**
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*Thank you for being part of Cloudtop Studios. We're glad your family is here.*